SAQ 1391 – Missed ankle fracture complaint and quality response

You are the director of your department and receive a call from an angry patient. He presented with ankle pain, was told he only had a sprain and to take paracetamol, then later learned from his GP that he had a fracture requiring surgery. Review shows the prior X-ray had an obvious Weber B fibular fracture with a report recommending urgent orthopaedic review, and there is no evidence he was uncooperative.

For each category, list one contributing factor and two strategies to address it.

(Marked out of 9.0)
Category | Contributing factor | Strategies<br /> System level | |<br /> Process level | |<br /> Individual level | |

/ 9

List four actions you would take to deal with this situation.

(Marked out of 4.0)

/ 4

Total Score: 0 / 13

Percentage: 0%