SAQ 514 – Administration – patient satisfaction and quality improvement

Your ED performs poorly in a patient satisfaction survey. You are asked to lead a quality improvement response.

List four (4) steps in a quality improvement cycle.

(Marked out of 4.0)

/ 4

List three (3) quality standards and describe how you would measure compliance with each.

(Marked out of 6.0)
</p> <table class="saq-prop-table"> <thead> <tr> <th>Quality standard</th> <th>Compliance measurement method</th> </tr> </thead> <tbody> <tr> <td>1.</td> <td></td> </tr> <tr> <td>2.</td> <td></td> </tr> <tr> <td>3.</td> <td></td> </tr> </tbody> </table> <p>

/ 6

State one (1) initiative that could improve the patient experience.

(Marked out of 1.0)

/ 1

Apply four (4) steps of the quality cycle to implementing this initiative.

(Marked out of 4.0)

/ 4

Total Score: 0 / 15

Percentage: 0%