SAQ 536 – Administration – improving patient experience

Your ED scored poorly on a recent consumer survey and you are asked to lead a working group to improve patient experience.

List four (4) contributors to poor patient experience.

(Marked out of 4.0)

/ 4

List four (4) interventions that could improve patient experience.

(Marked out of 4.0)

/ 4

Choose one intervention from part (b) and describe how you would implement it using the four steps of a quality improvement cycle.

(Marked out of 8.0)
</p> <table class="saq-prop-table"> <thead> <tr> <th>Quality cycle step</th> <th>Implementation</th> </tr> </thead> <tbody> <tr> <td>1.</td> <td></td> </tr> <tr> <td>2.</td> <td></td> </tr> <tr> <td>3.</td> <td></td> </tr> <tr> <td>4.</td> <td></td> </tr> </tbody> </table> <p>

/ 8

Total Score: 0 / 16

Percentage: 0%